Online service status
Online service status
Our online services become temporarily unavailable when we make small changes or conduct routine maintenance. To minimise disruption to you, updates will usually occur over the weekend.
Planned maintenance
Details of planned maintenance on our online services is provided here so you can complete any transactions prior to our systems going offline.
| Date | Online services | Not available |
|---|---|---|
| 27 September | Customer service forms | 8.00am to 2.00pm |
Past maintenance
We also publish a record of the maintenance completed in the past twelve months for your reference.
September 2020
| Date | Online services | Not available |
|---|---|---|
| 27 September | Customer service forms | 8.00am to 2.00pm |
August 2020
| Date | Online services | Not available |
|---|---|---|
| 30 August | Customer service forms | 8.00am to 11.00am |
| 26 August | Customer service forms | 10.00pm to 11.30pm |
| 2 August | Customer service forms | 8.00am to 11.00am |
July 2020
| Date | Online services | Not available |
|---|---|---|
| 5 July | Customer service forms | 8.00am to 11.00am |
June 2020
| Date | Online services | Not available |
|---|---|---|
| 21 June | Customer service forms | 8.00am to 11.00am |
| 7 June | Customer service forms | 8.00am to 11.00am |
May 2020
| Date | Online services | Not available |
|---|---|---|
| 31 May | Customer service forms | 8.00am to 11.00am |
| 19 May | Hardship Review Board website | Temporary service disruption 11.50am to 12.20pm |
| 3 May | Customer service forms | 8.00am to 11.00am |
April 2020
| Date | Online services | Not available |
|---|---|---|
| 9 April | Hardship Review Board website | Temporary service disruption 12.00am to 2.00am |
| 5 April | Customer service forms | 7.00am to 10.00am |
March 2020
| Date | Online services | Not available |
|---|---|---|
| 29 March | Customer service forms | 8.00am to 11.00am |
| 8 March | Customer service forms | 6.00am to 9.00am |
| 1 March | Customer service forms | 7.00am to 11.00am |
February 2020
| Date | Online services | Not available |
|---|---|---|
| 6 February | Customer service forms | 9.30pm to 10.00pm |
| 2 February | Customer service forms | 7.00am to 10.00am |
January 2020
| Date | Online services | Not available |
|---|---|---|
| 26 January | Customer service forms | 7.00am to 9.00am |
December 2019
| Date | Online services | Not available |
|---|---|---|
| 17-18 December | Customer service forms | Tuesday, 6.15pm to Wednesday, 10.15am |
| 8 December | Customer service forms | 7.00am to 7.00pm |
November 2019
| Date | Online services | Not available |
|---|---|---|
| 29 November | Customer service forms | 9.00pm to 10.00pm |
| 17 November | Customer service forms | 7.00am to 7.00pm |
October 2019
| Date | Online services | Not available |
|---|---|---|
| 13 October | Customer service forms | 7.00am to 12.00pm |