How to get help

Before you apply

Before you apply to us, you must ask Revenue NSW for a payment plan, work and development order or write-off.

Read more about how Revenue NSW can help you.

How to apply

You can apply online

Someone can apply on your behalf if you have signed an authority to act form.

You must show how your financial, medical and personal circumstances prevent you from paying your debt now and in the short term. Attach documentation to support your case.

Serious hardship is where the payment of the fine, fee, tax or duty would leave you unable to provide your immediate family with necessities like food, shelter, clothing, medical expenses and other basic requirements.

We’ll consider your application based on all the available evidence. There are no face-to-face submissions. And our decision is final.

Revenue NSW won’t take any further action until we hear your case.

Fines and fees

You can apply to us if you have one or more overdue fines or fees and Revenue NSW has:

  • refused your application for a payment plan
  • refused your application to reduce the payments on your payment plan
  • approved your payment plan application at a higher rate than you offered
  • refused to write-off your overdue fines due to financial, medical or personal hardship
  • refused to approve a work and development order or vary an existing one
  • cancelled your work and development order.

We can only consider your ability to pay your overdue fines or fees. We can’t decide if a fine or fee was issued fairly.

Nor can we direct Revenue NSW to lift restrictions on your driver licence - but they may remove the restrictions until we hear your case.

Read more about requesting a review.

Taxes and duties

When deciding whether to grant tax or duty relief, we’ll consider:

  • whether you can pay your tax or duty by re-arranging your finances
  • your overall financial position as shown by income and expenditure, and asset and liability statements
  • whether your current financial difficulties are short-term
  • what you’ve done to try to pay your liability
  • any other factors to support your case for hardship.